Welcome to Grade Expert. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Information

• Account Information: Name, email address, phone number, and password
• Profile Information: Educational background, academic goals, and preferences
• Payment Information: Billing address and payment method details (processed securely)
• Communication Data: Messages, support tickets, and feedback

Automatically Collected Information

• Usage Data: Pages visited, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data and user preferences

Educational Data

• Academic Records: Grades, assignments, and progress reports
• Learning Analytics: Study patterns and performance metrics
• Content Interactions: Materials accessed and time spent learning

Service Provision

• Create and manage your account
• Provide personalized tutoring and educational services
• Process payments and manage subscriptions
• Deliver customer support and respond to inquiries

Service Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and educational content
• Conduct research and analytics for service optimization
• Personalize content and recommendations

Communication

• Send service-related notifications and updates
• Provide educational content and study reminders
• Share promotional offers and new features (with consent)
• Respond to customer service requests

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our terms of service and policies
• Resolve disputes and investigate violations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Payment processors for secure transaction handling
• Cloud hosting services for data storage and processing
• Analytics providers for service improvement
• Customer support platforms for assistance delivery

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To investigate fraud or security issues
• In response to government requests or court orders

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as sharing progress reports with parents or educational institutions.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Data is stored in encrypted databases with restricted access
• Access Controls: Multi-factor authentication and role-based access
• Regular Audits: Security assessments and vulnerability testing

Administrative Safeguards

• Employee training on data protection and privacy
• Background checks for personnel with data access
• Incident response procedures for security breaches
• Regular policy reviews and updates

Physical Safeguards

• Secure data centers with restricted physical access
• Environmental controls and monitoring systems
• Backup and disaster recovery procedures

What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

• Most browsers allow you to view, delete, and block cookies
• You can opt out of marketing cookies through our cookie preferences
• Essential cookies cannot be disabled as they are necessary for service operation

You have several rights regarding your personal information. We are committed to helping you exercise these rights in accordance with applicable privacy laws.

We are committed to protecting the privacy of children who use our educational services. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws regarding children's privacy.

Age Requirements

• Under 13: Parental consent required for account creation and data collection
• 13-17: Parental notification and involvement in educational progress
• 18+: Full control over personal information and privacy settings

Parental Rights

Educational Records

We comply with the Family Educational Rights and Privacy Act (FERPA) when handling educational records. Parents have the right to:

• Access their child's educational records
• Request corrections to inaccurate information
• Control disclosure of personally identifiable information
• File complaints regarding privacy violations

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us using any of the methods below.